warranty
We all buy kit to be used, not sit on a shelf. The nature of the sports we participate in is that our kit is bound to take some abuse. Manufacturers understand this and provide a warranty for defects and workmanship.
All products purchased from BuyWake.co.uk carry the full manufacturer’s warranty unless sold as a “no warranty” item. Please check the manufacturers websites for information about their specific warranties. All warranty claims must be made by the purchaser on record.
Ex Demo Kit - has no warranty and is sold as seen. You are welcome to return the ex demo product within 7 days if the condition is not as expected on delivery (if you you ride your ex demo kit, there is no option to return).
To make a warranty claim please go to:
https://mountgreen.zendesk.com/hc/en-gb/requests/new
and submit a ticket request in full.
- Delamination due to manufacturing defect
- Stress cracking/fracture on the edge, base, core, or top laminate due to manufacturing defect
- Non-functional inserts i.e. stripping or misaligned. This does not include improper use of hardware or boot mounting.
- NOTE: Warranties can only be handled in the country from which the board is purchased.
- A board that has been used on a rail / obstacle / kicker.
- Damage due to misuse, abuse, or modification is excluded
- Normal wear, including but not limited to, cosmetic dings, chips, and dents
- Bright colors will fade when subject to prolonged sunlight exposure. THIS IS NOT COVERED UNDER WARRANTY. To protect your wakeboard from ultraviolet rays of sunlight, store your wakeboard in a board bag when not in use
- Any impact related damage