Let's face it, we all play hard. And the toys we play on are bound to take some abuse. All our brands and manufacturers understand this and provide a warranty against defects and workmanship. Each new product sold by BuyWake.co.uk is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions.
All return shipping costs are the responsibility of the buyer. Used and demo products are sold "as seen" and do not carry a warranty by BuyWake.co.uk. If the warranty is not specified on the product purchased or on the manufacturer's website, please contact us using the contact page.
With obstacle and slider usage becoming more and more common it is important to know a few things that are never covered by your warranty :
· Improper Care, should the board fall off the board rack this is not a fault in the product etc. Tears in vests or wetsuits from falls or pulling too hard when entering all come under this category.
· Obstacle damage, hitting ANY obstacle voids ALL wakeboard warranties, this includes anything from official wake park rails to handmade items. If the wakeboard is used on anything other than water, the warranty is void.
· Normal wear, over time boards will become scratched, faded and chipped by their very usage, boot laces will start to wear, wetsuit seams will degrade overtime etc this is all normal You would not expect your trainers to be pristine after running a marathon!
· Any parts or hardware lost is not a warranty claim, please check your box carefully on delivery.
Or call us direct +44 (0) 161 7060 240
Warranty Claim Process
Step 1. Determine whether the damage should be covered by warranty. See the list of examples above, and contact us by email or phone to discuss your issue. We will always do our best to get you back on the water quickly.
Step 2. Email photos, and a copy of your receipt over to us, as long as the receipt shows the purchase was within the manufacturers warranty period, and there is nothing to void your cover, you are all good.
Step 3. Arrange the return, the initial cost of the return is for the customer to cover, however please ensure these costs are discussed with BuyWake.co.uk staff as should the warranty be accepted these costs will be covered up to a reasonable degree. If a return is sent without prior discussion on returns costs with BuyWake.co.uk staff there will be no covering of these costs.
Please play safe and thanks for choosing www.BuyWake.co.uk